Return & Refund Policy
General Information
We leave the choice of shipping method up to you (except for items that are offered with free shipping). We offer various USPS Mail and UPS Options. We also offer the BRCC Best Rate option which allows us to ship via the best available USPS or UPS option. In most cases you will get the best deal by selecting BRCC Best Rate at checkout. We invite you to try each option at checkout to select the option that is the best deal for your order.
We will ship to any of the 50 states via USPS Priority Mail and any of the lower 48 states via UPS. For rates, please use the shipping calculator in your Shopping Cart after at least one item has been added to your Cart.
Back-Order Policy
In an ideal world, there would be an endless inventory of everything we typically carry. On very rare occasions an item may be temporarily out-of-stock. When possible, we'll post a notice on the site beside the affected item, but sometimes high order flow may overwhelm our best efforts to keep up. If we are temporarily out of an item you ordered our policy is hold the entire order and simultaneously contact you via email about the details of the delay in order to determine the next step. That way you can decide if you would like to:
- Delete the item from your order that is on back-order and be refunded the amount
- Modify your order by substituting something else for the delayed item
- Ship the currently in-stock items immediately, and then allow Chicane Coffee to ship the back-ordered item at our expense once it arrives
We regret any delays and will strive to do our best to keep them non-existent. If they do happen, please bear with us, and we'll strive to make your transaction as smooth as possible.
Return & Refund Policy
Please see our policies page for details.
